SMS & Privacy Policy

Last updated: April 16, 2026

1. Information We Collect
When you place an order or request services, we collect your name, phone number, email address, and service/order details. This information is provided directly by you through our website, phone, or service agreement.

2. How We Use Your Information
We use your contact information to send you transactional SMS notifications related to your orders and services, including: order status updates, upcoming estimator or technician visit reminders, invoice notifications, and other order-related communications.

3. SMS Messaging
By providing your phone number and agreeing to our terms, you consent to receive SMS messages from us. Message and data rates may apply. Message frequency varies based on your order activity. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. Data Storage & CRM
Your personal information is stored and managed securely in our customer relationship management (CRM) system (Bitrix24). We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Sharing
We use Twilio as our SMS messaging service provider. Your phone number is shared with Twilio solely for the purpose of delivering SMS messages to you. Twilio's privacy policy can be found at https://www.twilio.com/legal/privacy. No other third parties receive your personal data.

6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

7. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To make such a request, contact us at [your contact email].

8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: YELLOW SOLUTIONS LONG ISLAND LLC, 108 Sheridan Blvd, Mineola, New York, 11501, info@yellowwindows.com, (516) 514-2019